HeartSend

 

About the project

HeartSend is a modern SaaS platform built to strengthen internal connectivity within academic institutions and enterprises. It enables users to quickly discover peers, initiate real-time communication, and participate in institutional surveys all while ensuring robust administrative control and user privacy. By blending intuitive design with enterprise-grade infrastructure, HeartSend transforms internal engagement and collaboration at scale.


Challenges

  • Privacy & Security Concerns: Users and institutions required strong safeguards for personal data, especially in communication and assessments.

  • Scalable Discovery: With hundreds or thousands of users, finding the right person quickly was critical.

  • Real-Time Communication: The lack of a streamlined internal messaging system limited spontaneous collaboration.

  • Customizable Search Interface: Users needed a flexible search experience tailored to enterprise and academic structures (departments, roles, locations).

  • Admin Oversight & Feedback: Institutions required a centralized dashboard to monitor activity, manage user data, and collect structured feedback.

  • Cross-Platform Usability: The platform had to work equally well on desktop and mobile to support all types of users.

Approach

  • Built on SaaS Architecture: Designed to support multiple institutions with role-based data isolation and customizable branding.

  • Algolia-Powered Search: Integrated Algolia for fast, accurate user discovery with dynamic filters such as department, role, location, and more.

  • Real-Time Chat System: Developed LinkedIn-style messaging allowing users to chat instantly, with read receipts and live updates.

  • Flexible Survey Builder: Created an assessment module where admins can build and deploy surveys, track responses, and extract insights.

  • Mobile-First UI Design: Focused on mobile-first design to accommodate users who rely primarily on smartphones.

  • Modern Admin Dashboards: Built detailed admin tools to manage users, launch surveys, review analytics, and control access rights.


Key Features

  • Instant, Flexible Search: Algolia-backed search delivers lightning-fast results with intuitive filtering by role, department, location, etc.

  • Real-Time Messaging: Enables immediate, secure internal communication between users with a familiar chat interface.

  • Assessment Surveys: Institutions can create and distribute feedback forms to users and track submissions in real time.

  • Robust Admin Controls: Includes user management, analytics dashboards, and survey management tools.

  • Responsive UI Across Devices: The interface adapts seamlessly for both mobile and desktop users, ensuring accessibility everywhere.

  • Secure Role-Based Access: Supports multiple user roles (student, employee, admin) with tailored permissions and views.

  • Custom Institution Branding: Institutions can personalize their space with custom names, logos, and color themes.


Web Development

  • Modular SaaS Framework: Designed for scalability with isolated tenant logic for different institutions.

  • Advanced Search Logic: Implemented complex filter combinations with instant updates via Algolia’s frontend libraries.

  • Custom Chat Engine: Built using real-time technologies to provide smooth two-way communication, contact discovery, and online status.

  • Survey Management System: Enabled admins to create multiple question types, view analytics, and manage respondents dynamically.

  • Security Implementation: Enforced strict access control rules and encrypted sensitive communication channels.


Mobile Development

  • Mobile-First Experience: Prioritized mobile usability through responsive layouts and touch-friendly components.

  • Chat & Notifications: Optimized real-time chat experience on smaller screens with clean navigation and message threading.

  • Filter-Friendly Search: Implemented scrollable, collapsible filters for advanced search even on mobile screens.

  • On-the-Go Survey Participation: Allowed survey responses directly through mobile with autosave and completion tracking.

  • Progressive Web Support: Designed for installation as a PWA for improved mobile experience without requiring app store downloads.


Results & Impact

HeartSend has empowered educational institutions and enterprises to build stronger, more responsive internal networks. Users can now:

  • Discover colleagues or peers instantly, even across large datasets.

  • Communicate freely and securely using the built-in messaging system.

  • Participate in feedback loops via structured, actionable surveys.

  • Engage across desktop and mobile without losing functionality or speed.

  • Help admins reduce manual oversight by automating user management and data collection.

Location: Saravanampatti, Coimbatore, Tamil Nadu, India

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